![]() We welcome any feedback or suggestions you may have for us. Our team is committed to providing customers with the best possible experience, and we are constantly working to improve our processes and offerings. Our Customer Support received numerous awards for the high-level service including European Customer Centricity Awards in the "Contact Centre/Shared Services" nomination in 2021, AppEsteem certification in 2020, and CCW Excellence Awards in the “Best in Class Contact Center" nomination in 2019. We are a legit company with thousands of customers all over the world, which creates highly-rated software services for Macs. Performed a system checkup: - Opened Activity Monitor to check RAM state - Used the command in the Terminal to check the daemons We want to assure you that under no circumstances would we try to mislead any of our customers into buying our products. Set up MacKeeper: - Enabled MacKeeper Antivirus - Run Find&Fix scan 2. Here are the steps that our agent performed on your device with your consent: 1. We made sure our technician didn't apply any malicious changes to your computer. The technician’s actions were legit and complied with the company rules. We found no evidence of any misconduct from our side during the remote connection. Vivienne UPD: Our Quality Assurance team reviewed the video recording of the session that our technician established with your device on March 21, 2023. We are investigating your case and we'll get back to you shortly after it is done. These prove that Apple hasn't found any malicious activity from our side. MacKeeper has received Apple Notarization and EndpointSecurity entitelment. We are sorry for the inconvenience you faced. Hi, Mike! Thanks for your time to leave a review. Reply from MacKeeper Premium Services Updated 7 days ago Desperate tactics which will only result in my review getting a ‘Trustpilot Verified’ tick next to it. MacKeeper have now reported my review to Trustpilot saying I am not a legitimate customer, I will take pleasure in sending them all documentation as evidence. ![]() Savvy users who read this will know that this kind of scam is prolific and system manipulation happens behind the scenes. EDIT 2: The screen recording is not evidence of no wrongdoing. The software is a front for a no-doubt very lucrative scam. Nobody is investigating anything and nobody has contacted me. They were gone in an instant as if I had never downloaded the app, even though I had paid them a license fee for two years in a row. Upon confronting them and disconnecting the call they essentially pressed a killswitch which removed all traces of MacKeeper ever being on my system. They remote accessed my brand new Macbook, added their own malware behind the scenes and then tried to charge me $900 to remove it. The software presents as normal useful software but their tech support is a proven scam.
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